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Union Bank
HOAbankers.com Web Security Policy and Terms of
Use
Please read carefully. By using the HOAbankers.com site, you
agree to the terms and conditions outlined below. |
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| HOAbankers.com (the Site) is a website dedicated to serving our homeowner association and industry related customers. Unlike Union Bank's main website (www.unionbank.com), no login or secure password is required to view the Site or use any of its customer service request forms. To safeguard all homeowner association, management company, financial and personal information, Union Bank requires each user of HOAbankers.com to agree to and comply with the following security policy: |
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Each HOAbankers.com-originated customer service request must
include required information that will identify you and your
account. This is the same information required by Union Bank's
HOA Customer Service Group and HOA Lockbox Service
Group to conduct similar transactions or requests via telephone
or fax.
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The first time you submit a request via the Site, the HOA Customer
Service Group or HOA Lockbox Service Group will contact you
via telephone to confirm the information contained in the request,
including your email address. The HOA Customer Service associate
or HOA Lockbox Service associate will then verify your authority
to conduct for your accounts any and all of the transactions
and requests for information offered on the Site.
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Once your email address, authority to request transactions and
information, and other pertinent information are confirmed,
Union Bank will be considered authorized to act
on all instructions originating from HOAbankers.com now and
in the future that include the your contact information and/or
email address.
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You will receive a confirmation via email of each request you
submit via the Site. HOA Customer Service and/or HOA Lockbox
Service associate(s) will then fulfill your request via email
to the address verified in your initial request.
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To protect confidential information, Union Bank
employs secure web pages in the operation of HOAbankers.com.
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By using the Site, you agree to protect your contact and bank
account information, to frequently monitor your email account
for request confirmations and fulfillment messages, and to notify
Union Bank immediately of any suspected unauthorized
use.
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Union Bank will continue to accept instructions,
requests for service or requests for information originating
from the Site and identified by the previously verified contact
information and email address until termination notice is received
in writing. Termination will occur within 24 hours (one business
day) of receipt of written instructions sent by U.S. mail or
delivered by hand or registered letter to: Union Bank,
CCSU HOA Banking Customer Service Unit, 1980 Saturn Street (V03-012),
Monterey Park, CA 91755.
This
security policy differs greatly from Union Bank's
security policy for its main website (www.unionbank.com) in that
no secure password or login is required to view or use HOAbankers.com.
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You agree to protect the integrity of your bank account information,
Internet access account, email account and passwords to protect
against unauthorized use.
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You agree that by submitting any customer service request, email,
request for information or sending any information to Union
Bank in any form or in any manner originating
from HOAbankers.com that you have read, agree to comply with
and be bound by the terms and conditions of this security policy.
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This policy may be modified at any time by Union Bank.
By submitting any type of request via the Site, you agree to
be bound to subsequent modifications posted on the Site.
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| Browser
Requirements |
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To support our 128-bit encryption, Union Bank's Web site operates with browser software that is designed to prevent encrypted information from being written onto the user's hard drive, safeguarding against an unauthorized user accessing Union Bank customer account data. This website is best viewed using Microsoft Internet Explorer Versions 6.0 and higher, and FireFox Versions 2.0 and higher. To conduct transactions via the Site, you will be required to use the 128-bit encryption version of your browser.
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| Cookies |
| Union Bank's HOAbankers.com does not store encrypted personal information in the form of cookies. At Union Bank, we are committed to maintaining the highest possible levels of data security. This dedication drives our efforts to apply the latest technology to constantly improve security, and to conduct frequent tests and updates of our systems and practices. |
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| Encryption |
| To protect confidential
information, 128-bit encryption is used exclusively on all customer
service requests and email requests originating from the Site.
128-bit encryption is the most powerful encryption protection
available for Internet transactions. Strictly guarded and very
difficult to export, 128-bit encryption protects information
exchanged online so that it can only be read by special decoding
software. |
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| Firewalls |
| Firewalls have
been placed between users and Bank servers, as well as between
Bank servers and Bank systems where account data is housed.
We are ICSA certified, and we employ an expert, third-party
service to scan our Network regularly for potential vulnerabilities.
For details on certification criteria, see www.icsa.net. |
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| FAQ |
Q - What steps
should I take to make using HOAbankers.com as secure as possible?
A - Do not share your bank account information, Internet access
account, email account, or passwords with anyone. As the
owner of this information, we rely on you to protect their integrity.
Remember to sign off your email account and Internet
access account when not in use. If you leave these accounts
active on your computer but unattended, you risk unauthorized
use.
Q - What are some ways to avoid what's
commonly called a "Trojan Horse" attack or virus
on my computer?
A - DO NOT download any attachments from unknown sources.
AVOID ever receiving file attachments ending in ".exe"
as this is the most common protocol for transmitting a virus.
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| Revised May
28, 2009 |
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